Using our Services
In these Terms, 'us', 'we' and 'our' means My Online Guides Pty. Ltd. and our related bodies corporate.
We strongly advocate the need for greater responsibility in keeping your information private. We may invite you to contact us with questions, comments or request information such as a newsletter, provide us with feedback, or complete a survey or registration form. Due to the nature of these activities, we may collect personally identifiable information such as: your name, address, email address, phone number, username, password, language choice, time zone, job title and company information, information you provide to us through surveys, payment information; and other information that you voluntarily transmit with your communication.
Responsible Use of Information
As stated above, we respect your privacy and are committed to never using any personal information provided via this website, in a way which erodes this privacy. The personal details we do request will not be passed on to a third party or used for purposes other than that which is stated on this site without your express permission. We will not publish, sell, trade, loan, rent, disclose, abuse or re-use the information you give us.
Information Collection and Use
We may collect your personal information for the following purposes:
o to enable you to access and use our website;
o to operate, protect, improve and optimise our website and our users’ experience, such as to perform analytics and to conduct research;
o to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
o to comply with our legal obligations.
We will occasionally email you information we think is relevant to you. Of course, you have the opportunity to ask us not to send you information and you may opt-out of receiving communications from us by contacting us using the details set out below (‘Contact Us’) or by using the opt-out facilities provided (e.g. an unsubscribe link).
Link to Other Sites
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the information below (‘Contact Us’). We will process such requests within a reasonable time and may charge a fee for providing access to cover the costs of verifying the application and retrieving the information requested. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you in writing why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Closing your account
You can tell us at any time that you wish to close your user account. You can do so by contacting us using the information below (‘Contact Us’). We will process such requests within a reasonable time. When we delete your user account you will no longer be able to use the Service and your personal data will be deidentified.
We do not knowingly collect or solicit Personally Identifiable Information from or about children under 18 except as permitted by law. If we discover we have received any information from a child under 18 in violation of this policy, we will delete that information immediately. If you believe we have any information from or about anyone under the age of 18, please contact us immediately.
We will use all reasonable endeavours to protect and keep your personal information confidential. If any of your personal information is accessed by a third party, whether through our negligence or otherwise, to the extent permitted by law, we disclaim any and all liability to any person or organisation for loss, damage or costs.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the information below (‘Contact Us’). Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
If you would like to know more about on-line privacy, visit the website of The Office of the Australian Information Commissioner (OAIC)
Phone: (02) 8091 3667